Privacy Policy
Last updated: December 2024
1. INTRODUCTION
SIA "Reintellex" (registration number: 40203659335, registered in Saldus, Latvia) ("Reintellex", "we", "us", or "our") is committed to protecting your privacy and personal data.
This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website reintellex.com, use our services, or communicate with us.
We process personal data in full compliance with the General Data Protection Regulation (EU) 2016/679 ("GDPR") and the Latvian Personal Data Processing Law. All our services, tools, and data processing activities are designed to meet GDPR standards.
2. DATA CONTROLLER
The data controller responsible for your personal data is:
SIA "Reintellex" Registration No.: 40203659335 Location: Saldus, Latvia Email: info@reintellex.com Phone: +371 27547517
3. WHAT DATA WE COLLECT
We may collect and process the following personal data:
3.1 Information you provide directly:
Full name
Email address
Phone number
Company name and role
Information shared during consultations
Notes or messages submitted through our forms
Any other information you choose to share with us
3.2 Information collected automatically:
IP address
Browser type and version
Device information
Pages visited and time spent on our website
Referring website
Date and time of access
3.3 Information from third-party services:
Calendar booking information (when scheduling consultations)
Communication records from email and messaging platforms
4. HOW WE USE YOUR DATA
We process your personal data for the following purposes:
Responding to inquiries and consultation requests: Legal basis: Legitimate interest / Contract performance
Providing our AI automation services: Legal basis: Contract performance
Scheduling and conducting consultations: Legal basis: Contract performance
Sending service-related communications: Legal basis: Contract performance / Legitimate interest
Improving our website and services: Legal basis: Legitimate interest
Complying with legal obligations: Legal basis: Legal obligation
Protecting against fraud and security threats: Legal basis: Legitimate interest
We will never sell your personal data to third parties.
5. DATA SHARING
We may share your personal data with:
5.1 Service providers:
Website hosting (Framer)
Cloud infrastructure (AWS)
Email service providers (Google Workspace)
Calendar and scheduling tools
Analytics providers
Payment processors (when applicable)
All service providers are carefully selected for GDPR compliance and are bound by data processing agreements.
5.2 Legal requirements:
We may disclose your data if required by law, court order, or government authority.
6. INTERNATIONAL DATA TRANSFERS
Some of our service providers may be located outside the European Economic Area (EEA). When transferring data outside the EEA, we ensure appropriate safeguards are in place, including:
EU-approved Standard Contractual Clauses
Adequacy decisions by the European Commission
Other legally recognized transfer mechanisms
7. DATA RETENTION
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected:
Consultation inquiries: 2 years from last contact
Client project data: Duration of contract + 5 years
Invoices and financial records: 5 years (legal requirement)
Website analytics: 26 months
Marketing communications: Until consent is withdrawn
After the retention period, data is securely deleted or anonymized.
8. COOKIES
Our website uses cookies to improve your experience.
8.1 Types of cookies we use:
Essential: Required for website functionality
Analytics: Help us understand how visitors use our site
Functional: Remember your preferences
8.2 Managing cookies:
You can control cookies through your browser settings. Disabling certain cookies may affect website functionality.
9. YOUR RIGHTS
Under GDPR, you have the following rights regarding your personal data:
Right of access: Request a copy of the personal data we hold about you.
Right to rectification: Request correction of inaccurate or incomplete data.
Right to erasure: Request deletion of your personal data ("right to be forgotten").
Right to restrict processing: Request limitation of how we use your data.
Right to data portability: Receive your data in a structured, machine-readable format.
Right to object: Object to processing based on legitimate interests or for direct marketing.
Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time.
Right not to be subject to automated decision-making: You have the right not to be subject to decisions based solely on automated processing, including profiling.
To exercise any of these rights, contact us at info@reintellex.com. We will respond within 30 days.
10. DATA SECURITY
We implement appropriate technical and organizational measures to protect your personal data, including:
Encrypted data transmission (SSL/TLS)
Secure storage with access controls
Regular security assessments
GDPR-compliant service providers
Secure password policies
While we take all reasonable steps to protect your data, no method of transmission over the internet is 100% secure.
11. OUR SERVICES AND GDPR COMPLIANCE
All AI automation solutions we build for clients are designed with GDPR compliance in mind. This includes:
Data minimization principles
Secure data processing and storage
Clear documentation of data flows
Support for client GDPR obligations
EU-based or GDPR-compliant infrastructure